All bookings, either confirmed or pending are subject to Delightful Dogs Hotel Terms and Conditions. Your booking and use of our services constitutes acceptance of our terms and conditions each time you use our services. The Terms and Conditions set out an agreement between ‘you’ the owner and Delightful Dogs Hotel.
1. Booking
Policies and Procedures
1.1. All services are charged at our overnight rate. We politely request payment on or before the
first date of the booking please.
1.2. All Bank holidays, Easter Sunday, Christmas Eve, Christmas Day, Boxing Day, New Years
Eve & New Year’s Day are double fees (we are also closed to the public on these days).
1.3. A ‘Meet & Greet’ consultation is required, prior to reservations, FOR ALL NEW CLIENTS.
1.4. Overnight guests are asked to check-out on their final morning before 10.00am. If you’d like
to collect your dog after 10.00am, you will incur an additional charge (our overnight rate), as we
would not be able to offer another guest accommodation on that day. You can collect your dog
up any time before 18.00 Monday – Saturday or between 08.00 - 10.00 Sunday.
2. Cancellations
2.1. In the event of Overnight Boarding cancellations that are notified to us 28 days prior to the
start of the booking period, all fees less the non-refundable deposit, will be refunded, or held
over for subsequent bookings.
2.2. Any Overnight Boarding bookings that are cancelled between 28 days and 48 hours before
the start date of the booking, will require 80% payment for services.
2.3. All Overnight Boarding bookings cancelled within 48 hours will be payable in full.
2.5. If the pet service provider cannot provide the service agreed, we will do our best to arrange
an alternative, unless in extreme circumstances, where we will endeavour to give 24 hours
notice.
3. Aggressive Animals
3.1. The pet service provider will not accept aggressive animals.
3.2. The client agrees to be responsible for all costs (including but not limited to medical care,
legal fees, etc) if the client’s pet(s) should bite another animal.
3.3. Client agrees that on booking services for their dog(s) that they have represented that the
dog(s) to have not shown aggression or caused harm, or threatening behaviour to any individual and / or any pet(s), and the client agrees to contact the provider as soon as possible if any of these behavioural changes presents itself or if it has the potential to cause harm to any
individual or pet(s).
3.4. We will not board unruly or untrained dogs.
3.5. If the client’s dog(s) whilst being boarded shows aggressive tendencies towards the pet
service provider or their family, or should its behaviour become unacceptable or a nuisance
beyond reasonable acceptance, the client agrees that he / she be placed either with the
emergency contact or in a boarding kennel, until the client returns, and this will be subject to a
transfer charge.
3.6. We are unable to board dogs that suffer from separation anxiety.
3.7. We will not board entire male dogs.
4. Unforeseen Purchases
4.1. In the event that additional items need to be purchased in the absence of the client – i.e.
pet food, litter or other necessary items that contribute to the health and wellbeing of your pet,
the pet service provider will purchase these, retain a receipt and the pet owner is responsible for reimbursement of these items on their return.
5. Updates
5.1. Please inform us of any changes regarding your contact numbers, your pet’s care needs,
your emergency contact details and other pertinent information.
6. Privacy Policy
6.1. All of your information will be kept private and confidential.
6.2. Your pet service provider highly respects our clients’ entrusting us with the care of their
pets.
6.3. All of our records will be stored in compliance with the Data Protection Act 1998.
7. Insurance
7.1. The pet service provider has valid public liability insurance, for the peace of mind of its
clients.
7.2. We recommend that you purchase your own separate pet insurance.
8. Medication/ Vaccinations/ Immunisations
8.1. The pet service provider will follow instructions to administer medications as directed but
cannot be held responsible for complications that arise as a result.
8.2. Under no circumstances will the pet service provider board any pet that has any form of
active contagious illness.
8.3. We require a copy of a valid vaccination certificate.
8.4. If the pet service provider is bitten or exposed to any disease or ailment received from the
clients pet(s) which has not been properly or currently vaccinated, the client will be responsible
for all costs and damages that may be incurred as a result.
8.5. The pet service provider requires dogs to be on a flea and worm treatment plan.
8.6. The pet service provider requires the Kennel Cough vaccination.
9. Collars / Leads
9.1. Please provide secure collars with appropriate tags for all visits.
9.2. We recommend extendable leads are not used due to health and safety.
10. Changes to return date
10.1. The pet service provider carefully schedules our time to serve you and our other clients,
therefore, there are no refunds or credits for early returns or last minute changes to pet care.
10.2. In the event that the client is delayed on return, they must inform the pet service provider
immediately, so as the pet service provider can arrange continued cover.
11. Payment
11.1. The pet service provider accepts cash / bank transfer.
11.2. A 30% deposit of the total sum due is payable to the pet service provider at the time of
booking for all Overnight Boarding bookings.
11.3. The remaining balance is due prior to the booking.
11.4. Where services are required long term, the client may make payment on a monthly basis.
11.5. Where payment is not received in accordance with these terms and conditions of business, the company reserves the right not to proceed with any previously agreed arrangements, and a cancellation fee will be payable.
12. Liability
12.1. The pet service provider shall not be liable to the client or be deemed to be in breach of
the contract by reason of any delay in performing, or any failure to perform, any of it’s obligations in relation to the services, if the delay or failure was due to any cause beyond the pet service provider’s reasonable control.
I, the owner, have read, understood and agree to the policies and guidelines of the pet provider.
All policies and guidelines are subject to change at the discretion of Delightful Dogs Home
Boarding.
COPYRIGHT © 2025 Delightful Dogs hotel. All rights reserved.
for your complete peace of mind we are Fully licensed by ldc (license no 7113), insured & canine first aid trained.